What are the differences between the Regular, Preferred, and Deluxe options?

The Regular size is closest to the image on our website. More flowers, fillers and/or foliage will be delivered by the florist if the Preferred or Deluxe sizes are ordered. Florists will always deliver to the value that has been ordered.

Why is the recipient’s local phone number required when placing an order?

The recipient’s local phone number is required as our florists may sometimes call the recipient in advance before the delivery takes place. This will ensure that the flowers will be delivered to the intended recipient securely. Your order may be delayed if you do not provide the recipient’s contact number in the order form.

Can I place an order by phone?

Our staff at Mondial Flowers are only able to accept online orders done through our website. You will need to fill in all the order and delivery details on the order form when you proceed to checkout, and you will be able to pay for your order securely using your credit/debit card or PayPal.

Can flowers be delivered to a PO Box?

Our florists cannot deliver to PO Boxes. We will need a complete physical address where the florist can hand-deliver the flowers.

How can I place an order from your website?

Start by choosing the delivery country and the currency you wish to pay in. Browse our website and find the product you wish to send to your loved one. Choose the size, the delivery date and any optional add-ons, then proceed to checkout. Fill in the order form (make sure you fill in all fields marked as required), choose the payment method and proceed to the payment page. After payment is successful, you will be redirected to an order complete page on our website and you will receive an email with a copy of the order receipt.

How can I include funeral details in the order form?

Please provide all the necessary funeral details in the Instructions box on the order form. If the order is going to a funeral home, crematorium or church, please write the name of the deceased in the recipient name and surname fields. The funeral date and time should be provided in the Instructions box.

How can I pay for the flowers?

In order to complete your order after you have filled in all the order details in the order form, you will need to choose one of the payment methods available and then you will be redirected to a secure payment page where you will fill in your payment details to complete your purchase. The payment methods available to choose from are Visa, Mastercard, American Express or PayPal. We do not accept any other forms of payment.

Is the vase included with the flowers?

Unless stated otherwise in the product description, the vase is not included with the flowers. If a vase is required, this must be ordered separately as an add-on. The vase, along with any other optional add-ons, can be selected from the product page.

Can I add a vase to my order after I have already paid for the flowers?

We cannot guarantee that we will be able to add a vase to your order if the order is already processed. If the order is for same day or next day delivery, we do not accept any requests to add any add-ons to the order as there will not be enough time for the florist to add the add-on to the order. If you wish to request a vase or any other add-on to be added, please send us an email and we will send you a payment link. Payments must be received at least 2 working days before the delivery date.

What happens if I don’t receive an order receipt by email?

Please check your spam/junk folder. If you still cannot find the order receipt, then it could be that there was a spelling error when inputting your email address, or your email server has blocked incoming emails from info@mondialflowers.com. If this is the case, please contact us by email and we will be happy to confirm your order and forward you a copy of the order receipt.

How can I track my order?

We are unable to offer a tracking service, since all our orders are hand-delivered by a local florist and not by trackable courier or post. Since we have a network of international florists, all local florists personally hand-arrange and deliver the flowers in order to guarantee freshness of flowers upon delivery.

Can we communicate directly with the local florist executing the order?

Since we have a network of worldwide florists, we are unable to provide contacts of the local florist who is executing your order. Should you have any queries regarding your order, please contact us by email and we will investigate the query with our partners in the delivery country.

How can I contact your customer service department?

We can be easily reached by email on info@mondialflowers.com or by filling in the contact form on the Contact Us page. You can also find our Facebook page and contact us on Messenger. We do not have telephone contact, but we are highly responsive by email during our customer service hours.

What are your customer service hours?

Our customer service department is open from 08:00 to 17:00 Monday - Friday and 08:00 to 12:00 on Saturdays. We are closed on Sundays, Christmas Day and New Year’s Day. You can contact us by email at any time you wish and one of our staff members will reply to your query during office hours.

I need to cancel my order. How do I do this?

Cancellation requests when the delivery is no longer needed by the customer are accepted by Mondial Flowers by latest 1 working day before the delivery date during office hours. Cancellation requests are to be sent by email with a clear indication of the order reference and the reason for cancelling. If the request for cancellation is received less than 24 hours before the start of the partner’s working day in the delivery country, we are not able to guarantee the cancellation. For same day orders, we cannot guarantee cancellation of your order, but we will accept requests for cancellation within 30 minutes from order placement. Any cancellation requests received outside the stipulated time-frames above will still be processed and requested to our international partners, but we cannot guarantee any refunds if the order is already prepared by the florist.

How can I change the delivery details or the card message?

If you need to make any changes to your order, such as amendment of the delivery address, phone number or the card message, please contact us by email with your order reference and the changes you wish to make to your order by 1 working day before the delivery date or within 30 minutes from your order placement if the order is for same day delivery. We cannot guarantee that amendments can be made to your order if we receive your requests outside the stipulated time-frames above.

I need flowers to be delivered at a specific time. How can I ensure this happens?

Unfortunately, our florists cannot guarantee any specific delivery times. They can guarantee that the flowers will be delivered on the delivery date requested in the order. Any requests for the florist to deliver at a specific time can be made with us, and we will forward the request to our partners in the delivery country. However, this cannot always be guaranteed as it depends on the workload of the florist. No requests for a specific delivery time will be accepted for Christmas, Mother’s Day and Valentine’s Day orders.

What happens if the recipient refuses the flowers delivered?

As soon as the local florist will inform us that the recipient refused the flowers, we will immediately inform the sender about this matter. However, since the local florist executed the order as requested, we will be unable to issue a refund of the order.

What happens if there is no one at home when the delivery is attempted?

The florist will try and call the recipient to arrange delivery. If the delivery is attempted to the recipient’s address and the recipient is not contactable by phone, the florist will leave a calling card at the delivery address. Refunds cannot be issued if the florist has attempted delivery.

My order was not delivered. What happens now?

If you have checked with the recipient and can confirm that the delivery was not attempted and no contact was made with the recipient by the florist, please send us an email and we will investigate your non-delivery complaint with our partners in the delivery country. If the order was not delivered, we will offer the customer two options; either deliver the flowers as soon as possible, or a refund of the order.

How long does it take for a refund to be processed?

Upon receiving a confirmation from Mondial Flowers that your order has been cancelled and will be refunded, please always allow 3-5 working days for the refund to be processed back to your account, as per bank procedures.

My order has been cancelled due to no coverage. What does this mean?

This means that after we processed the order, it was found out that we do not have a florist who can deliver to the address stated on the order. As soon as our international partners inform us that there is no coverage in the area, we immediately inform the customer and issue a refund. Unfortunately, there is no way for us to know prior to the order being processed when the order needs to be cancelled due to no coverage. Since our network is international and orders are executed by local florists, we do not have a postcode checker on our website.

Flowers Delivered By Hand Anywhere Worldwide!

Frequently Asked Questions (FAQs) - Mondial Flowers

Get answers to any questions you may have about our service. If you cannot find the question and answer you’re looking for below, please feel free to contact us and we will answer your query as soon as possible.

What are the differences between the Regular, Preferred, and Deluxe options?

The Regular size is closest to the image on our website. More flowers, fillers and/or foliage will be delivered by the florist if the Preferred or Deluxe sizes are ordered. Florists will always deliver to the value that has been ordered.
Why is the recipient’s local phone number required when placing an order?

The recipient’s local phone number is required as our florists may sometimes call the recipient in advance before the delivery takes place. This will ensure that the flowers will be delivered to the intended recipient securely. Your order may be delayed if you do not provide the recipient’s contact number in the order form.
Can I place an order by phone?

Our staff at Mondial Flowers are only able to accept online orders done through our website. You will need to fill in all the order and delivery details on the order form when you proceed to checkout, and you will be able to pay for your order securely using your credit/debit card or PayPal.
Can flowers be delivered to a PO Box?

Our florists cannot deliver to PO Boxes. We will need a complete physical address where the florist can hand-deliver the flowers.
How can I place an order from your website?

Start by choosing the delivery country and the currency you wish to pay in. Browse our website and find the product you wish to send to your loved one. Choose the size, the delivery date and any optional add-ons, then proceed to checkout. Fill in the order form (make sure you fill in all fields marked as required), choose the payment method and proceed to the payment page. After payment is successful, you will be redirected to an order complete page on our website and you will receive an email with a copy of the order receipt.
How can I include funeral details in the order form?

Please provide all the necessary funeral details in the Instructions box on the order form. If the order is going to a funeral home, crematorium or church, please write the name of the deceased in the recipient name and surname fields. The funeral date and time should be provided in the Instructions box.
How can I pay for the flowers?

In order to complete your order after you have filled in all the order details in the order form, you will need to choose one of the payment methods available and then you will be redirected to a secure payment page where you will fill in your payment details to complete your purchase. The payment methods available to choose from are Visa, Mastercard, American Express or PayPal. We do not accept any other forms of payment.
Is the vase included with the flowers?

Unless stated otherwise in the product description, the vase is not included with the flowers. If a vase is required, this must be ordered separately as an add-on. The vase, along with any other optional add-ons, can be selected from the product page.
Can I add a vase to my order after I have already paid for the flowers?

We cannot guarantee that we will be able to add a vase to your order if the order is already processed. If the order is for same day or next day delivery, we do not accept any requests to add any add-ons to the order as there will not be enough time for the florist to add the add-on to the order. If you wish to request a vase or any other add-on to be added, please send us an email and we will send you a payment link. Payments must be received at least 2 working days before the delivery date.
What happens if I don’t receive an order receipt by email?

Please check your spam/junk folder. If you still cannot find the order receipt, then it could be that there was a spelling error when inputting your email address, or your email server has blocked incoming emails from info@mondialflowers.com. If this is the case, please contact us by email and we will be happy to confirm your order and forward you a copy of the order receipt.
How can I track my order?

We are unable to offer a tracking service, since all our orders are hand-delivered by a local florist and not by trackable courier or post. Since we have a network of international florists, all local florists personally hand-arrange and deliver the flowers in order to guarantee freshness of flowers upon delivery.
Can we communicate directly with the local florist executing the order?

Since we have a network of worldwide florists, we are unable to provide contacts of the local florist who is executing your order. Should you have any queries regarding your order, please contact us by email and we will investigate the query with our partners in the delivery country.
How can I contact your customer service department?

We can be easily reached by email on info@mondialflowers.com or by filling in the contact form on the Contact Us page. You can also find our Facebook page and contact us on Messenger. We do not have telephone contact, but we are highly responsive by email during our customer service hours.
What are your customer service hours?

Our customer service department is open from 08:00 to 17:00 Monday - Friday and 08:00 to 12:00 on Saturdays. We are closed on Sundays, Christmas Day and New Year’s Day. You can contact us by email at any time you wish and one of our staff members will reply to your query during office hours.
I need to cancel my order. How do I do this?

Cancellation requests when the delivery is no longer needed by the customer are accepted by Mondial Flowers by latest 1 working day before the delivery date during office hours. Cancellation requests are to be sent by email with a clear indication of the order reference and the reason for cancelling. If the request for cancellation is received less than 24 hours before the start of the partner’s working day in the delivery country, we are not able to guarantee the cancellation. For same day orders, we cannot guarantee cancellation of your order, but we will accept requests for cancellation within 30 minutes from order placement. Any cancellation requests received outside the stipulated time-frames above will still be processed and requested to our international partners, but we cannot guarantee any refunds if the order is already prepared by the florist.
How can I change the delivery details or the card message?

If you need to make any changes to your order, such as amendment of the delivery address, phone number or the card message, please contact us by email with your order reference and the changes you wish to make to your order by 1 working day before the delivery date or within 30 minutes from your order placement if the order is for same day delivery. We cannot guarantee that amendments can be made to your order if we receive your requests outside the stipulated time-frames above.
I need flowers to be delivered at a specific time. How can I ensure this happens?

Unfortunately, our florists cannot guarantee any specific delivery times. They can guarantee that the flowers will be delivered on the delivery date requested in the order. Any requests for the florist to deliver at a specific time can be made with us, and we will forward the request to our partners in the delivery country. However, this cannot always be guaranteed as it depends on the workload of the florist. No requests for a specific delivery time will be accepted for Christmas, Mother’s Day and Valentine’s Day orders.
What happens if the recipient refuses the flowers delivered?

As soon as the local florist will inform us that the recipient refused the flowers, we will immediately inform the sender about this matter. However, since the local florist executed the order as requested, we will be unable to issue a refund of the order.
What happens if there is no one at home when the delivery is attempted?

The florist will try and call the recipient to arrange delivery. If the delivery is attempted to the recipient’s address and the recipient is not contactable by phone, the florist will leave a calling card at the delivery address. Refunds cannot be issued if the florist has attempted delivery.
My order was not delivered. What happens now?

If you have checked with the recipient and can confirm that the delivery was not attempted and no contact was made with the recipient by the florist, please send us an email and we will investigate your non-delivery complaint with our partners in the delivery country. If the order was not delivered, we will offer the customer two options; either deliver the flowers as soon as possible, or a refund of the order.
How long does it take for a refund to be processed?

Upon receiving a confirmation from Mondial Flowers that your order has been cancelled and will be refunded, please always allow 3-5 working days for the refund to be processed back to your account, as per bank procedures.
My order has been cancelled due to no coverage. What does this mean?

This means that after we processed the order, it was found out that we do not have a florist who can deliver to the address stated on the order. As soon as our international partners inform us that there is no coverage in the area, we immediately inform the customer and issue a refund. Unfortunately, there is no way for us to know prior to the order being processed when the order needs to be cancelled due to no coverage. Since our network is international and orders are executed by local florists, we do not have a postcode checker on our website.

Send Flowers to the UK - Local Florists in UK

UK Flower Delivery

Mondial Flowers are leaders in delivering flowers throughout the world including the United Kingdom. Our United Kingdom florists can hand deliver flowers to the UK and can even offer International Flower Delivery. With over 60 years experience in providing next day flower delivery, our dedicated online florist delivery service in the UK is committed to providing our customers with beautifully designed, fresh gifts with care and efficiency.

UK Flowers

UK's National Flower is the Rose. Mondial Flowers employs a highly trained UK Sales and Customer care team who are committed to ensuring the best possible service is given to consumers ordering flowers and gifts online for delivery in the United Kingdom. United Kingdom flowers available all year are Alstroemeria, Carnations, Carnations- Spray, Chrysanthemums, Freesias, Iris, Lilies and Roses.

Send Flowers to United Kingdom

When sending flowers to the UK please make sure that you supply a second choice of flowers where applicable. Also provide recipient's local UK telephone number, so that the flower order can be made with success.

United Kingdom Flower Delivery

Sending flowers and gifts online to the UK with our reliable website is now even easier and with our very latest range of flowers now available online you can be assured that you are dealing with an experienced, professional and very personal service. So whatever the occasion, from Valentine Roses, Mother's Day, Christmas Gifts, Anniversaries and Birthdays to simple gestures of love and goodwill, you will discover a wide range of floral gifts to suit any occasion.

Can I send flowers to someone in the UK?

Yes, you can most definitely send flowers to someone in the UK by ordering flowers through Mondial Flowers! Let us take care of your floral order and help you surprise your loved ones, no matter what the occasion might be.

How Do I Send Flowers from Australia to UK?

Sending flowers from Australia to the UK is easier than ever with the help of Mondial Flowers and our network of florists and flower shops. Here are the steps you can follow to send flowers from Australia to the UK:

Choose a flower bouquet: Look for a bouquet that you would wish to have delivered. Keep in mind that while substitutions may be necessary, all florists use high quality fresh flowers to design the bouquet locally.
Choose the delivery date: We provide next day flower delivery in the UK, so place your order at least a day before.
Enter recipient details: Provide the recipient's details including their name, address, and phone number. Double-check the details to ensure that the flowers are delivered to the right person.
Add a personal message: We allow you to include a personal message with your flowers. Add a message to let the recipient know who the flowers are from.
Make the payment: Once you have entered all the details, proceed to make the payment using a secure payment method.

Sending flowers from Australia to the UK has never been easier. With the help of Mondial Flowers, you can send fresh flowers to your loved ones abroad.

Can I send flowers to UK from Canada?

Yes, by following the steps above, you can be anywhere in the world and be able to send flowers to the UK, from Canada or anywhere else! If you want to celebrate an occasion by sending flowers from Canada to the UK, make sure you visit Mondial Flowers, select CAD as the currency of your choice, and proceed with sending flowers to the UK in your currency!

How Do I Get Flowers Delivered to the UK?

It's such an easy process to get flowers delivered in the UK! Order flowers from anywhere in the world and have flowers delivered by a local florist or by courier, depending on the particular item chosen. Most of our products are florist-delivered, but we also have some products which can only be delivered by courier. All you have to do to get flowers delivered to your loved ones is to follow the easy steps on Mondial Flowers that will allow you to place your order securely!

Flower Delivery UK for Mother's Day

Mother's Day in the UK is not celebrated in May, but on the fourth Sunday of Lent. This is called Mothering Sunday and it's a very busy period for all florists in the UK around this time! Whether you wish to send flowers for UK Mother's Day or for International Mother's Day in May, you can be sure to find a huge selection of bouquets and arrangements available to have delivered to your mum. Surprise her in the best way possible, and send Mother's Day flowers to UK with Mondial Flowers.

Christmas Flower Delivery UK

Do you need flowers or Christmas plants delivered in the UK? Look no further than our online flower shop, with a huge variety of arrangements and bouquets available for delivery by a local florist. There are various products to choose from when it comes to Christmas flowers to the UK. Most of our bouquets are red and white themed and have festive decorations inside the bouquet. These are subject to availability and may not always be guaranteed. What is always guaranteed is the quality and freshness of the flowers themselves! In addition to fresh flowers, we can also arrange for Christmas poinsettia delivery UK as well as a beautiful selection of other festive plants to choose from.