Flowers Delivered By Hand Anywhere Worldwide!

Frequently Asked Questions (FAQs) - Mondial Flowers

Get answers to any questions you may have about our service. If you cannot find the question and answer you’re looking for below, please feel free to contact us and we will answer your query as soon as possible.

  • What are the differences between the Regular, Preferred, and Deluxe options?

    The Regular size is closest to the image on our website. More flowers, fillers and/or foliage will be delivered by the florist if the Preferred or Deluxe sizes are ordered. Florists will always deliver to the value that has been ordered.
  • Why is the recipient’s local phone number required when placing an order?

    The recipient’s local phone number is required as our florists may sometimes call the recipient in advance before the delivery takes place. This will ensure that the flowers will be delivered to the intended recipient securely. Your order may be delayed if you do not provide the recipient’s contact number in the order form.
  • Can I place an order by phone?

    Our staff at Mondial Flowers are only able to accept online orders done through our website. You will need to fill in all the order and delivery details on the order form when you proceed to checkout, and you will be able to pay for your order securely using your credit/debit card or PayPal.
  • Can flowers be delivered to a PO Box?

    Our florists cannot deliver to PO Boxes. We will need a complete physical address where the florist can hand-deliver the flowers.
  • How can I place an order from your website?

    Start by choosing the delivery country and the currency you wish to pay in. Browse our website and find the product you wish to send to your loved one. Choose the size, the delivery date and any optional add-ons, then proceed to checkout. Fill in the order form (make sure you fill in all fields marked as required), choose the payment method and proceed to the payment page. After payment is successful, you will be redirected to an order complete page on our website and you will receive an email with a copy of the order receipt.
  • How can I include funeral details in the order form?

    Please provide all the necessary funeral details in the Instructions box on the order form. If the order is going to a funeral home, crematorium or church, please write the name of the deceased in the recipient name and surname fields. The funeral date and time should be provided in the Instructions box.
  • How can I pay for the flowers?

    In order to complete your order after you have filled in all the order details in the order form, you will need to choose one of the payment methods available and then you will be redirected to a secure payment page where you will fill in your payment details to complete your purchase. The payment methods available to choose from are Visa, Mastercard, American Express or PayPal. We do not accept any other forms of payment.
  • Is the vase included with the flowers?

    Unless stated otherwise in the product description, the vase is not included with the flowers. If a vase is required, this must be ordered separately as an add-on. The vase, along with any other optional add-ons, can be selected from the product page.
  • Can I add a vase to my order after I have already paid for the flowers?

    We cannot guarantee that we will be able to add a vase to your order if the order is already processed. If the order is for same day or next day delivery, we do not accept any requests to add any add-ons to the order as there will not be enough time for the florist to add the add-on to the order. If you wish to request a vase or any other add-on to be added, please send us an email and we will send you a payment link. Payments must be received at least 2 working days before the delivery date.
  • What happens if I don’t receive an order receipt by email?

    Please check your spam/junk folder. If you still cannot find the order receipt, then it could be that there was a spelling error when inputting your email address, or your email server has blocked incoming emails from info@mondialflowers.com. If this is the case, please contact us by email and we will be happy to confirm your order and forward you a copy of the order receipt.
  • How can I track my order?

    We are unable to offer a tracking service, since all our orders are hand-delivered by a local florist and not by trackable courier or post. Since we have a network of international florists, all local florists personally hand-arrange and deliver the flowers in order to guarantee freshness of flowers upon delivery.
  • Can we communicate directly with the local florist executing the order?

    Since we have a network of worldwide florists, we are unable to provide contacts of the local florist who is executing your order. Should you have any queries regarding your order, please contact us by email and we will investigate the query with our partners in the delivery country.
  • How can I contact your customer service department?

    We can be easily reached by email on info@mondialflowers.com or by filling in the contact form on the Contact Us page. You can also find our Facebook page and contact us on Messenger. We do not have telephone contact, but we are highly responsive by email during our customer service hours.
  • What are your customer service hours?

    Our customer service department is open from 08:00 to 17:00 Monday - Friday and 08:00 to 12:00 on Saturdays. We are closed on Sundays, Christmas Day and New Year’s Day. You can contact us by email at any time you wish and one of our staff members will reply to your query during office hours.
  • I need to cancel my order. How do I do this?

    Cancellation requests when the delivery is no longer needed by the customer are accepted by Mondial Flowers by latest 1 working day before the delivery date during office hours. Cancellation requests are to be sent by email with a clear indication of the order reference and the reason for cancelling. If the request for cancellation is received less than 24 hours before the start of the partner’s working day in the delivery country, we are not able to guarantee the cancellation. For same day orders, we cannot guarantee cancellation of your order, but we will accept requests for cancellation within 30 minutes from order placement. Any cancellation requests received outside the stipulated time-frames above will still be processed and requested to our international partners, but we cannot guarantee any refunds if the order is already prepared by the florist.
  • How can I change the delivery details or the card message?

    If you need to make any changes to your order, such as amendment of the delivery address, phone number or the card message, please contact us by email with your order reference and the changes you wish to make to your order by 1 working day before the delivery date or within 30 minutes from your order placement if the order is for same day delivery. We cannot guarantee that amendments can be made to your order if we receive your requests outside the stipulated time-frames above.
  • I need flowers to be delivered at a specific time. How can I ensure this happens?

    Unfortunately, our florists cannot guarantee any specific delivery times. They can guarantee that the flowers will be delivered on the delivery date requested in the order. Any requests for the florist to deliver at a specific time can be made with us, and we will forward the request to our partners in the delivery country. However, this cannot always be guaranteed as it depends on the workload of the florist. No requests for a specific delivery time will be accepted for Christmas, Mother’s Day and Valentine’s Day orders.
  • What happens if the recipient refuses the flowers delivered?

    As soon as the local florist will inform us that the recipient refused the flowers, we will immediately inform the sender about this matter. However, since the local florist executed the order as requested, we will be unable to issue a refund of the order.
  • What happens if there is no one at home when the delivery is attempted?

    The florist will try and call the recipient to arrange delivery. If the delivery is attempted to the recipient’s address and the recipient is not contactable by phone, the florist will leave a calling card at the delivery address. Refunds cannot be issued if the florist has attempted delivery.
  • My order was not delivered. What happens now?

    If you have checked with the recipient and can confirm that the delivery was not attempted and no contact was made with the recipient by the florist, please send us an email and we will investigate your non-delivery complaint with our partners in the delivery country. If the order was not delivered, we will offer the customer two options; either deliver the flowers as soon as possible, or a refund of the order.
  • How long does it take for a refund to be processed?

    Upon receiving a confirmation from Mondial Flowers that your order has been cancelled and will be refunded, please always allow 3-5 working days for the refund to be processed back to your account, as per bank procedures.
  • My order has been cancelled due to no coverage. What does this mean?

    This means that after we processed the order, it was found out that we do not have a florist who can deliver to the address stated on the order. As soon as our international partners inform us that there is no coverage in the area, we immediately inform the customer and issue a refund. Unfortunately, there is no way for us to know prior to the order being processed when the order needs to be cancelled due to no coverage. Since our network is international and orders are executed by local florists, we do not have a postcode checker on our website.

Flower Delivery in USA - Local Network of Florists

Order Flowers to USA Online

Via our website, one can find a wide range of fresh flowers which are suitable for any sort of occasion you have upcoming, ranging from happy to sorrow occasions. Therefore, you have come to the right flower shop online! Mondial Flowers can help you send fresh flowers to your dearest ones living in USA whenever you want! By placing a flower order online from the comfort of your home, 24/7, you will be guaranteed a flower delivery by our local florists. We also guarantee that all flowers found online are suitable for any sort of occasion and they are all found at reasonable prices.

Send Flowers to USA

Delivering flowers locally comes easy to our team of professional florists. All you have to do is place an order online to send flowers to USA. Delivery will be done by the nearest member florist in our network. You will be guaranteed of top quality fresh flowers as well as a prompt delivery service. The best flower delivery in USA is just a click away! Ordering international flower delivery is easy, whether you are living in the US or worldwide.

What is the best way to send flowers to USA?

Our easy process takes place as follows:

  • Choose your bouquet
  • Choose delivery date
  • Fill in the required delivery details
  • Add a card message for the florist to attach to the flowers
  • Complete payment in a secure environment

This way, you can be sure that your order is received by our diligent staff members and processed by our main office in the US, who in turn processes the order via delivery by local florist!

Can I Send Flowers to America?

Yes, wherever you are located in the world, you can visit our website and make an order online. You will be able to have flowers delivered in America from the UK, Australia, Canada or anywhere else worldwide! Our international flower delivery from UK to US is highly competitive, and we have a strong UK customer base who are happy with the international flower services provided by Mondial Flowers.

How Can I Send Flowers to Someone in Another State?

If you are living in the USA, you can still make use of our international delivery service if you need to send flowers or plants to someone living in another state. The delivery country chosen on our website can remain USA, and you can proceed with ordering a bouquet or arrangement securely through Mondial Flowers.

How Can I Send Flowers from USA Overseas?

The best way to send flowers internationally is to choose the destination country from our dropdown menu or from the footer below. This way, you can be sure that the bouquet prices you are viewing are the correct prices belonging to the delivery country. This is because prices vary from one country to another. After you have successfully chosen the delivery country you need, simply proceed with the order and you can pay securely using your credit/debit card or PayPal.

Can I Send Plants to USA?

We have a wide variety of plants available, so you don't just have to send flowers to your loved ones. Choose one of our plants or beautifully designed plant arrangements if you need plants delivered in USA.

Local Florists & Flower Shops in USA

Our florists have several years of experience thus when you place a flower order online via our website, you can be rest assured that the flowers order will be delivered to the door step of your loved one, the way you want. Furthermore, our florists guarantee that all flowers delivered will always be freshly hand-arranged.

Flower Deliveries in USA

Our talented local florists in USA can do flower deliveries six days a week from Monday to Saturday. One can also benefit from the same day flower delivery service if ordered by 9am GMT. Same day delivery is available five days a week from Monday to Friday. Ideally, the order should be placed a day before to guarantee a timely delivery service.

Sending Flowers to USA

Flowers are the best gift that one could gift to his or her loved one, whatever the occasion. Mondial Flowers offers a variety of flowers for major occasions like Valentines, Christmas, Mother’s Day, Easter and more! Therefore, make an occasion even more special with Mondial Flowers by sending suitable flowers! Sending flowers to someone in the USA is easy and convenient.

Valentine’s Day Flower Delivery in USA

Spoil your loved one on the 14th of February by a bouquet of stunning red roses for Valentine's Day that for sure your loved one will appreciate! One can make such a flower bouquet even more special by adding an additional item to the floral bouquet such as chocolates, teddy bears and more! 

Send Flowers for Mother’s Day in USA

Show your mother how much you appreciate her for all the thing she does for you by sending a flower bouquet with the flowers she love, with Mother's Day flower delivery in the USA! Flower types ranges from alstroemeria, anthurium, aster, carnation, chrysanthemum, gerbera daisy, lily and more! View our stunning selection of flowers for Mother's Day in the USA and make your choice at Mondial Flowers for a gorgeous flower bouquet.

Birthday Flowers to USA

Celebrate the birthday of your loved one by sending fresh flowers to his or her doorstep with additional item such as a balloon, if you want to make the flower delivery even more special! Send birthday flowers USA to your dearest one to show that he or she is in your thoughts on this special day!

Sympathy Flowers to USA

If you are looking for funeral or sympathy flowers to USA, look no further than our online floral selection. Place a floral order through our website and let us know in the Instructions box on the order form the funeral details if required.

Thanksgiving Flower Delivery in USA

As autumn approaches, what better way to celebrate the Thanksgiving season than with a stunning flower arrangement full of orange Thanksgiving flowers? Our Thanksgiving flower collection features an array of flower bouquets, basket arrangements and centrepieces, carefully hand-arranged by our expert florists in USA. Whether you're looking to surprise a loved one or add a festive touch to your own home, our Thanksgiving flower arrangements are sure to evoke feelings of warmth and gratitude. Ordering your Thanksgiving flowers to USA with Mondial Flowers is a breeze - simply browse through our selection, choose your favorite design, and with just a few clicks, your heartfelt gift will be on its way to delight your recipients. So express your gratitude and appreciation this Thanksgiving by sending thanksgiving flowers to USA.