What are the differences between the Regular, Preferred, and Deluxe options?

The Regular size is closest to the image on our website. More flowers, fillers and/or foliage will be delivered by the florist if the Preferred or Deluxe sizes are ordered. Florists will always deliver to the value that has been ordered.

Why is the recipient’s local phone number required when placing an order?

The recipient’s local phone number is required as our florists may sometimes call the recipient in advance before the delivery takes place. This will ensure that the flowers will be delivered to the intended recipient securely. Your order may be delayed if you do not provide the recipient’s contact number in the order form.

Can I place an order by phone?

Our staff at Mondial Flowers are only able to accept online orders done through our website. You will need to fill in all the order and delivery details on the order form when you proceed to checkout, and you will be able to pay for your order securely using your credit/debit card or PayPal.

Can flowers be delivered to a PO Box?

Our florists cannot deliver to PO Boxes. We will need a complete physical address where the florist can hand-deliver the flowers.

How can I place an order from your website?

Start by choosing the delivery country and the currency you wish to pay in. Browse our website and find the product you wish to send to your loved one. Choose the size, the delivery date and any optional add-ons, then proceed to checkout. Fill in the order form (make sure you fill in all fields marked as required), choose the payment method and proceed to the payment page. After payment is successful, you will be redirected to an order complete page on our website and you will receive an email with a copy of the order receipt.

How can I include funeral details in the order form?

Please provide all the necessary funeral details in the Instructions box on the order form. If the order is going to a funeral home, crematorium or church, please write the name of the deceased in the recipient name and surname fields. The funeral date and time should be provided in the Instructions box.

How can I pay for the flowers?

In order to complete your order after you have filled in all the order details in the order form, you will need to choose one of the payment methods available and then you will be redirected to a secure payment page where you will fill in your payment details to complete your purchase. The payment methods available to choose from are Visa, Mastercard, American Express or PayPal. We do not accept any other forms of payment.

Is the vase included with the flowers?

Unless stated otherwise in the product description, the vase is not included with the flowers. If a vase is required, this must be ordered separately as an add-on. The vase, along with any other optional add-ons, can be selected from the product page.

Can I add a vase to my order after I have already paid for the flowers?

We cannot guarantee that we will be able to add a vase to your order if the order is already processed. If the order is for same day or next day delivery, we do not accept any requests to add any add-ons to the order as there will not be enough time for the florist to add the add-on to the order. If you wish to request a vase or any other add-on to be added, please send us an email and we will send you a payment link. Payments must be received at least 2 working days before the delivery date.

What happens if I don’t receive an order receipt by email?

Please check your spam/junk folder. If you still cannot find the order receipt, then it could be that there was a spelling error when inputting your email address, or your email server has blocked incoming emails from info@mondialflowers.com. If this is the case, please contact us by email and we will be happy to confirm your order and forward you a copy of the order receipt.

How can I track my order?

We are unable to offer a tracking service, since all our orders are hand-delivered by a local florist and not by trackable courier or post. Since we have a network of international florists, all local florists personally hand-arrange and deliver the flowers in order to guarantee freshness of flowers upon delivery.

Can we communicate directly with the local florist executing the order?

Since we have a network of worldwide florists, we are unable to provide contacts of the local florist who is executing your order. Should you have any queries regarding your order, please contact us by email and we will investigate the query with our partners in the delivery country.

How can I contact your customer service department?

We can be easily reached by email on info@mondialflowers.com or by filling in the contact form on the Contact Us page. You can also find our Facebook page and contact us on Messenger. We do not have telephone contact, but we are highly responsive by email during our customer service hours.

What are your customer service hours?

Our customer service department is open from 08:00 to 17:00 Monday - Friday and 08:00 to 12:00 on Saturdays. We are closed on Sundays, Christmas Day and New Year’s Day. You can contact us by email at any time you wish and one of our staff members will reply to your query during office hours.

I need to cancel my order. How do I do this?

Cancellation requests when the delivery is no longer needed by the customer are accepted by Mondial Flowers by latest 1 working day before the delivery date during office hours. Cancellation requests are to be sent by email with a clear indication of the order reference and the reason for cancelling. If the request for cancellation is received less than 24 hours before the start of the partner’s working day in the delivery country, we are not able to guarantee the cancellation. For same day orders, we cannot guarantee cancellation of your order, but we will accept requests for cancellation within 30 minutes from order placement. Any cancellation requests received outside the stipulated time-frames above will still be processed and requested to our international partners, but we cannot guarantee any refunds if the order is already prepared by the florist.

How can I change the delivery details or the card message?

If you need to make any changes to your order, such as amendment of the delivery address, phone number or the card message, please contact us by email with your order reference and the changes you wish to make to your order by 1 working day before the delivery date or within 30 minutes from your order placement if the order is for same day delivery. We cannot guarantee that amendments can be made to your order if we receive your requests outside the stipulated time-frames above.

I need flowers to be delivered at a specific time. How can I ensure this happens?

Unfortunately, our florists cannot guarantee any specific delivery times. They can guarantee that the flowers will be delivered on the delivery date requested in the order. Any requests for the florist to deliver at a specific time can be made with us, and we will forward the request to our partners in the delivery country. However, this cannot always be guaranteed as it depends on the workload of the florist. No requests for a specific delivery time will be accepted for Christmas, Mother’s Day and Valentine’s Day orders.

What happens if the recipient refuses the flowers delivered?

As soon as the local florist will inform us that the recipient refused the flowers, we will immediately inform the sender about this matter. However, since the local florist executed the order as requested, we will be unable to issue a refund of the order.

What happens if there is no one at home when the delivery is attempted?

The florist will try and call the recipient to arrange delivery. If the delivery is attempted to the recipient’s address and the recipient is not contactable by phone, the florist will leave a calling card at the delivery address. Refunds cannot be issued if the florist has attempted delivery.

My order was not delivered. What happens now?

If you have checked with the recipient and can confirm that the delivery was not attempted and no contact was made with the recipient by the florist, please send us an email and we will investigate your non-delivery complaint with our partners in the delivery country. If the order was not delivered, we will offer the customer two options; either deliver the flowers as soon as possible, or a refund of the order.

How long does it take for a refund to be processed?

Upon receiving a confirmation from Mondial Flowers that your order has been cancelled and will be refunded, please always allow 3-5 working days for the refund to be processed back to your account, as per bank procedures.

My order has been cancelled due to no coverage. What does this mean?

This means that after we processed the order, it was found out that we do not have a florist who can deliver to the address stated on the order. As soon as our international partners inform us that there is no coverage in the area, we immediately inform the customer and issue a refund. Unfortunately, there is no way for us to know prior to the order being processed when the order needs to be cancelled due to no coverage. Since our network is international and orders are executed by local florists, we do not have a postcode checker on our website.

Flowers Delivered By Hand Anywhere Worldwide!

Frequently Asked Questions (FAQs) - Mondial Flowers

Get answers to any questions you may have about our service. If you cannot find the question and answer you’re looking for below, please feel free to contact us and we will answer your query as soon as possible.

What are the differences between the Regular, Preferred, and Deluxe options?

The Regular size is closest to the image on our website. More flowers, fillers and/or foliage will be delivered by the florist if the Preferred or Deluxe sizes are ordered. Florists will always deliver to the value that has been ordered.
Why is the recipient’s local phone number required when placing an order?

The recipient’s local phone number is required as our florists may sometimes call the recipient in advance before the delivery takes place. This will ensure that the flowers will be delivered to the intended recipient securely. Your order may be delayed if you do not provide the recipient’s contact number in the order form.
Can I place an order by phone?

Our staff at Mondial Flowers are only able to accept online orders done through our website. You will need to fill in all the order and delivery details on the order form when you proceed to checkout, and you will be able to pay for your order securely using your credit/debit card or PayPal.
Can flowers be delivered to a PO Box?

Our florists cannot deliver to PO Boxes. We will need a complete physical address where the florist can hand-deliver the flowers.
How can I place an order from your website?

Start by choosing the delivery country and the currency you wish to pay in. Browse our website and find the product you wish to send to your loved one. Choose the size, the delivery date and any optional add-ons, then proceed to checkout. Fill in the order form (make sure you fill in all fields marked as required), choose the payment method and proceed to the payment page. After payment is successful, you will be redirected to an order complete page on our website and you will receive an email with a copy of the order receipt.
How can I include funeral details in the order form?

Please provide all the necessary funeral details in the Instructions box on the order form. If the order is going to a funeral home, crematorium or church, please write the name of the deceased in the recipient name and surname fields. The funeral date and time should be provided in the Instructions box.
How can I pay for the flowers?

In order to complete your order after you have filled in all the order details in the order form, you will need to choose one of the payment methods available and then you will be redirected to a secure payment page where you will fill in your payment details to complete your purchase. The payment methods available to choose from are Visa, Mastercard, American Express or PayPal. We do not accept any other forms of payment.
Is the vase included with the flowers?

Unless stated otherwise in the product description, the vase is not included with the flowers. If a vase is required, this must be ordered separately as an add-on. The vase, along with any other optional add-ons, can be selected from the product page.
Can I add a vase to my order after I have already paid for the flowers?

We cannot guarantee that we will be able to add a vase to your order if the order is already processed. If the order is for same day or next day delivery, we do not accept any requests to add any add-ons to the order as there will not be enough time for the florist to add the add-on to the order. If you wish to request a vase or any other add-on to be added, please send us an email and we will send you a payment link. Payments must be received at least 2 working days before the delivery date.
What happens if I don’t receive an order receipt by email?

Please check your spam/junk folder. If you still cannot find the order receipt, then it could be that there was a spelling error when inputting your email address, or your email server has blocked incoming emails from info@mondialflowers.com. If this is the case, please contact us by email and we will be happy to confirm your order and forward you a copy of the order receipt.
How can I track my order?

We are unable to offer a tracking service, since all our orders are hand-delivered by a local florist and not by trackable courier or post. Since we have a network of international florists, all local florists personally hand-arrange and deliver the flowers in order to guarantee freshness of flowers upon delivery.
Can we communicate directly with the local florist executing the order?

Since we have a network of worldwide florists, we are unable to provide contacts of the local florist who is executing your order. Should you have any queries regarding your order, please contact us by email and we will investigate the query with our partners in the delivery country.
How can I contact your customer service department?

We can be easily reached by email on info@mondialflowers.com or by filling in the contact form on the Contact Us page. You can also find our Facebook page and contact us on Messenger. We do not have telephone contact, but we are highly responsive by email during our customer service hours.
What are your customer service hours?

Our customer service department is open from 08:00 to 17:00 Monday - Friday and 08:00 to 12:00 on Saturdays. We are closed on Sundays, Christmas Day and New Year’s Day. You can contact us by email at any time you wish and one of our staff members will reply to your query during office hours.
I need to cancel my order. How do I do this?

Cancellation requests when the delivery is no longer needed by the customer are accepted by Mondial Flowers by latest 1 working day before the delivery date during office hours. Cancellation requests are to be sent by email with a clear indication of the order reference and the reason for cancelling. If the request for cancellation is received less than 24 hours before the start of the partner’s working day in the delivery country, we are not able to guarantee the cancellation. For same day orders, we cannot guarantee cancellation of your order, but we will accept requests for cancellation within 30 minutes from order placement. Any cancellation requests received outside the stipulated time-frames above will still be processed and requested to our international partners, but we cannot guarantee any refunds if the order is already prepared by the florist.
How can I change the delivery details or the card message?

If you need to make any changes to your order, such as amendment of the delivery address, phone number or the card message, please contact us by email with your order reference and the changes you wish to make to your order by 1 working day before the delivery date or within 30 minutes from your order placement if the order is for same day delivery. We cannot guarantee that amendments can be made to your order if we receive your requests outside the stipulated time-frames above.
I need flowers to be delivered at a specific time. How can I ensure this happens?

Unfortunately, our florists cannot guarantee any specific delivery times. They can guarantee that the flowers will be delivered on the delivery date requested in the order. Any requests for the florist to deliver at a specific time can be made with us, and we will forward the request to our partners in the delivery country. However, this cannot always be guaranteed as it depends on the workload of the florist. No requests for a specific delivery time will be accepted for Christmas, Mother’s Day and Valentine’s Day orders.
What happens if the recipient refuses the flowers delivered?

As soon as the local florist will inform us that the recipient refused the flowers, we will immediately inform the sender about this matter. However, since the local florist executed the order as requested, we will be unable to issue a refund of the order.
What happens if there is no one at home when the delivery is attempted?

The florist will try and call the recipient to arrange delivery. If the delivery is attempted to the recipient’s address and the recipient is not contactable by phone, the florist will leave a calling card at the delivery address. Refunds cannot be issued if the florist has attempted delivery.
My order was not delivered. What happens now?

If you have checked with the recipient and can confirm that the delivery was not attempted and no contact was made with the recipient by the florist, please send us an email and we will investigate your non-delivery complaint with our partners in the delivery country. If the order was not delivered, we will offer the customer two options; either deliver the flowers as soon as possible, or a refund of the order.
How long does it take for a refund to be processed?

Upon receiving a confirmation from Mondial Flowers that your order has been cancelled and will be refunded, please always allow 3-5 working days for the refund to be processed back to your account, as per bank procedures.
My order has been cancelled due to no coverage. What does this mean?

This means that after we processed the order, it was found out that we do not have a florist who can deliver to the address stated on the order. As soon as our international partners inform us that there is no coverage in the area, we immediately inform the customer and issue a refund. Unfortunately, there is no way for us to know prior to the order being processed when the order needs to be cancelled due to no coverage. Since our network is international and orders are executed by local florists, we do not have a postcode checker on our website.

Thailand Flower Delivery Service Online - Send Fresh Flowers

Sending Flowers to Thailand Online

Mondial Flowers offers a premium flower delivery service to Thailand where floral deliveries are made by our skilled local florists. We have more than 12 years of experience when it comes to delivering fresh flowers all around Thailand. What makes us unique is that we do not deliver flowers by courier, therefore we only deliver flowers by hand. This is done in order to guarantee a fresh and timely floral delivery service to our customers.

Ordering Flowers to Thailand

When placing a floral order online via our website, Mondial Flowers, we can assure you that all the information given is kept confidential and our website is easy and secure to order flowers from. Our website also provides the convenience of ordering flowers whenever you want 24/7.

When placing an order, the recipient’s name, a valid local phone number and a correct delivery address are required in order to guarantee a floral delivery service by our local florists in Thailand.

Flower Delivery Service in Thailand

Our florist can hand-deliver your floral order in any given address. This might range from home address to a hotel or a hospital. For floral deliveries in a hotel, the correct name and family name should be given as well as a good local phone number. Also, if the recipient makes part of the staff it is required to give us his or her job position and in which department he or she works in. Then, if floral deliveries are required to be done at hospitals, the full name and family name are necessary to be given as well as the room or word number that the recipient is in. Again, if the recipients make part of the staff, the job position and department he or she works in is required.

Florist Delivery Service in Thailand

Our florist will make sure that the hand-arranged bouquet of flowers you ordered is delivered on time for your occasion. Our florists carry out deliveries from Monday to Saturday, whatever the occasion. Furthermore, we offer more than just flower delivery in Bangkok, as our network of florists and shops extends to beyond the country's capital city.

Sending Flowers to Thailand

Celebrate any special occasion by sending fresh flowers of your choice via Mondial Flowers. For such occasion, a wide array of flowers are found online, all at affordable prices. Flower types include roses, carnations, lilies, gerberas, chrysanthemums, and orchids. If one would wish to send sunflowers to a loved one, it is vital to place the order in advance, so we won’t disappoint you. All orders for such occasions should be placed at least between two and three days before the desired delivery date.

One could also make the floral bouquet or arrangements even more special by adding additional items to the flowers. These can include wine, chocolates, teddy bears and more!

Thailand Funeral Flowers Delivery Service

For such a sorrow event, one can send funeral flowers to Thailand in order to express the sincere condolences to his or her loved one. For such a floral order the name of the contact person and the name of the deceased should be provided. Also, a valid local phone number is required in case of any complications with the floral order. If you're looking for a bouquet to send as sympathy flowers to Thailand, then you're at the right place. Sympathy flowers in Thailand can be delivered to the home address to express your heartfelt sympathies.

Send Christmas Flowers to Thailand

Celebrate Christmas time with a special floral bouquet hand-delivered on time for this special season! For such season, a wide range of floral gifts, poinsettias, centrepieces and more are found online on our website, which these can be easily purchased in order to reunite and celebrate this event!

Can I send flowers to someone in Thailand?

Yes, you can send flowers to someone in Thailand. At Mondial Flowers, we offer a wide selection of fresh flowers and bouquets for delivery throughout Thailand. Simply browse our site until you find a floral gift you would like to send.

Can I get flowers delivered to Thailand?

Yes, you can easily get flowers delivered in Thailand with Mondial Flowers. We do not ship flowers from one country to another, but instead we have a network of local florists and flower shops from where deliveries take place. So if your intention is to get flowers delivered in Thailand for a special occasion, then you can rely on Mondial Flowers.

How do I send flowers to Thailand?

Sending flowers to Thailand is easy with Mondial Flowers. Simply visit our website and select the flowers or bouquet you want to send. Once you have made your selection, provide the recipient's details and choose the delivery date. We will then take care of the rest, ensuring that your flowers are hand-delivered by a local florist in Thailand. With our secure online payment system, you can be sure that your order will be processed quickly and efficiently.

Can I send flowers to Thailand from Australia?

Yes, wherever you are in the world, you can order flowers from our website right here at Mondial Flowers! Place a flower order for it to be delivered by a local florist in the delivery country. If you need to send flowers to Thailand from Australia, all you need to do is complete your safe and secure order through our website.

Can I send flowers to Thailand from UK?

Yes, you can easily send flowers from UK to Thailand by placing your order on Mondial Flowers. We guarantee next day delivery to your loved ones in Thailand.