What are the differences between the Regular, Preferred, and Deluxe options?

The Regular size is closest to the image on our website. More flowers, fillers and/or foliage will be delivered by the florist if the Preferred or Deluxe sizes are ordered. Florists will always deliver to the value that has been ordered.

Why is the recipient’s local phone number required when placing an order?

The recipient’s local phone number is required as our florists may sometimes call the recipient in advance before the delivery takes place. This will ensure that the flowers will be delivered to the intended recipient securely. Your order may be delayed if you do not provide the recipient’s contact number in the order form.

Can I place an order by phone?

Our staff at Mondial Flowers are only able to accept online orders done through our website. You will need to fill in all the order and delivery details on the order form when you proceed to checkout, and you will be able to pay for your order securely using your credit/debit card or PayPal.

Can flowers be delivered to a PO Box?

Our florists cannot deliver to PO Boxes. We will need a complete physical address where the florist can hand-deliver the flowers.

How can I place an order from your website?

Start by choosing the delivery country and the currency you wish to pay in. Browse our website and find the product you wish to send to your loved one. Choose the size, the delivery date and any optional add-ons, then proceed to checkout. Fill in the order form (make sure you fill in all fields marked as required), choose the payment method and proceed to the payment page. After payment is successful, you will be redirected to an order complete page on our website and you will receive an email with a copy of the order receipt.

How can I include funeral details in the order form?

Please provide all the necessary funeral details in the Instructions box on the order form. If the order is going to a funeral home, crematorium or church, please write the name of the deceased in the recipient name and surname fields. The funeral date and time should be provided in the Instructions box.

How can I pay for the flowers?

In order to complete your order after you have filled in all the order details in the order form, you will need to choose one of the payment methods available and then you will be redirected to a secure payment page where you will fill in your payment details to complete your purchase. The payment methods available to choose from are Visa, Mastercard, American Express or PayPal. We do not accept any other forms of payment.

Is the vase included with the flowers?

Unless stated otherwise in the product description, the vase is not included with the flowers. If a vase is required, this must be ordered separately as an add-on. The vase, along with any other optional add-ons, can be selected from the product page.

Can I add a vase to my order after I have already paid for the flowers?

We cannot guarantee that we will be able to add a vase to your order if the order is already processed. If the order is for same day or next day delivery, we do not accept any requests to add any add-ons to the order as there will not be enough time for the florist to add the add-on to the order. If you wish to request a vase or any other add-on to be added, please send us an email and we will send you a payment link. Payments must be received at least 2 working days before the delivery date.

What happens if I don’t receive an order receipt by email?

Please check your spam/junk folder. If you still cannot find the order receipt, then it could be that there was a spelling error when inputting your email address, or your email server has blocked incoming emails from info@mondialflowers.com. If this is the case, please contact us by email and we will be happy to confirm your order and forward you a copy of the order receipt.

How can I track my order?

We are unable to offer a tracking service, since all our orders are hand-delivered by a local florist and not by trackable courier or post. Since we have a network of international florists, all local florists personally hand-arrange and deliver the flowers in order to guarantee freshness of flowers upon delivery.

Can we communicate directly with the local florist executing the order?

Since we have a network of worldwide florists, we are unable to provide contacts of the local florist who is executing your order. Should you have any queries regarding your order, please contact us by email and we will investigate the query with our partners in the delivery country.

How can I contact your customer service department?

We can be easily reached by email on info@mondialflowers.com or by filling in the contact form on the Contact Us page. You can also find our Facebook page and contact us on Messenger. We do not have telephone contact, but we are highly responsive by email during our customer service hours.

What are your customer service hours?

Our customer service department is open from 08:00 to 17:00 Monday - Friday and 08:00 to 12:00 on Saturdays. We are closed on Sundays, Christmas Day and New Year’s Day. You can contact us by email at any time you wish and one of our staff members will reply to your query during office hours.

I need to cancel my order. How do I do this?

Cancellation requests when the delivery is no longer needed by the customer are accepted by Mondial Flowers by latest 1 working day before the delivery date during office hours. Cancellation requests are to be sent by email with a clear indication of the order reference and the reason for cancelling. If the request for cancellation is received less than 24 hours before the start of the partner’s working day in the delivery country, we are not able to guarantee the cancellation. For same day orders, we cannot guarantee cancellation of your order, but we will accept requests for cancellation within 30 minutes from order placement. Any cancellation requests received outside the stipulated time-frames above will still be processed and requested to our international partners, but we cannot guarantee any refunds if the order is already prepared by the florist.

How can I change the delivery details or the card message?

If you need to make any changes to your order, such as amendment of the delivery address, phone number or the card message, please contact us by email with your order reference and the changes you wish to make to your order by 1 working day before the delivery date or within 30 minutes from your order placement if the order is for same day delivery. We cannot guarantee that amendments can be made to your order if we receive your requests outside the stipulated time-frames above.

I need flowers to be delivered at a specific time. How can I ensure this happens?

Unfortunately, our florists cannot guarantee any specific delivery times. They can guarantee that the flowers will be delivered on the delivery date requested in the order. Any requests for the florist to deliver at a specific time can be made with us, and we will forward the request to our partners in the delivery country. However, this cannot always be guaranteed as it depends on the workload of the florist. No requests for a specific delivery time will be accepted for Christmas, Mother’s Day and Valentine’s Day orders.

What happens if the recipient refuses the flowers delivered?

As soon as the local florist will inform us that the recipient refused the flowers, we will immediately inform the sender about this matter. However, since the local florist executed the order as requested, we will be unable to issue a refund of the order.

What happens if there is no one at home when the delivery is attempted?

The florist will try and call the recipient to arrange delivery. If the delivery is attempted to the recipient’s address and the recipient is not contactable by phone, the florist will leave a calling card at the delivery address. Refunds cannot be issued if the florist has attempted delivery.

My order was not delivered. What happens now?

If you have checked with the recipient and can confirm that the delivery was not attempted and no contact was made with the recipient by the florist, please send us an email and we will investigate your non-delivery complaint with our partners in the delivery country. If the order was not delivered, we will offer the customer two options; either deliver the flowers as soon as possible, or a refund of the order.

How long does it take for a refund to be processed?

Upon receiving a confirmation from Mondial Flowers that your order has been cancelled and will be refunded, please always allow 3-5 working days for the refund to be processed back to your account, as per bank procedures.

My order has been cancelled due to no coverage. What does this mean?

This means that after we processed the order, it was found out that we do not have a florist who can deliver to the address stated on the order. As soon as our international partners inform us that there is no coverage in the area, we immediately inform the customer and issue a refund. Unfortunately, there is no way for us to know prior to the order being processed when the order needs to be cancelled due to no coverage. Since our network is international and orders are executed by local florists, we do not have a postcode checker on our website.

Flowers Delivered By Hand Anywhere Worldwide!

Frequently Asked Questions (FAQs) - Mondial Flowers

Get answers to any questions you may have about our service. If you cannot find the question and answer you’re looking for below, please feel free to contact us and we will answer your query as soon as possible.

What are the differences between the Regular, Preferred, and Deluxe options?

The Regular size is closest to the image on our website. More flowers, fillers and/or foliage will be delivered by the florist if the Preferred or Deluxe sizes are ordered. Florists will always deliver to the value that has been ordered.
Why is the recipient’s local phone number required when placing an order?

The recipient’s local phone number is required as our florists may sometimes call the recipient in advance before the delivery takes place. This will ensure that the flowers will be delivered to the intended recipient securely. Your order may be delayed if you do not provide the recipient’s contact number in the order form.
Can I place an order by phone?

Our staff at Mondial Flowers are only able to accept online orders done through our website. You will need to fill in all the order and delivery details on the order form when you proceed to checkout, and you will be able to pay for your order securely using your credit/debit card or PayPal.
Can flowers be delivered to a PO Box?

Our florists cannot deliver to PO Boxes. We will need a complete physical address where the florist can hand-deliver the flowers.
How can I place an order from your website?

Start by choosing the delivery country and the currency you wish to pay in. Browse our website and find the product you wish to send to your loved one. Choose the size, the delivery date and any optional add-ons, then proceed to checkout. Fill in the order form (make sure you fill in all fields marked as required), choose the payment method and proceed to the payment page. After payment is successful, you will be redirected to an order complete page on our website and you will receive an email with a copy of the order receipt.
How can I include funeral details in the order form?

Please provide all the necessary funeral details in the Instructions box on the order form. If the order is going to a funeral home, crematorium or church, please write the name of the deceased in the recipient name and surname fields. The funeral date and time should be provided in the Instructions box.
How can I pay for the flowers?

In order to complete your order after you have filled in all the order details in the order form, you will need to choose one of the payment methods available and then you will be redirected to a secure payment page where you will fill in your payment details to complete your purchase. The payment methods available to choose from are Visa, Mastercard, American Express or PayPal. We do not accept any other forms of payment.
Is the vase included with the flowers?

Unless stated otherwise in the product description, the vase is not included with the flowers. If a vase is required, this must be ordered separately as an add-on. The vase, along with any other optional add-ons, can be selected from the product page.
Can I add a vase to my order after I have already paid for the flowers?

We cannot guarantee that we will be able to add a vase to your order if the order is already processed. If the order is for same day or next day delivery, we do not accept any requests to add any add-ons to the order as there will not be enough time for the florist to add the add-on to the order. If you wish to request a vase or any other add-on to be added, please send us an email and we will send you a payment link. Payments must be received at least 2 working days before the delivery date.
What happens if I don’t receive an order receipt by email?

Please check your spam/junk folder. If you still cannot find the order receipt, then it could be that there was a spelling error when inputting your email address, or your email server has blocked incoming emails from info@mondialflowers.com. If this is the case, please contact us by email and we will be happy to confirm your order and forward you a copy of the order receipt.
How can I track my order?

We are unable to offer a tracking service, since all our orders are hand-delivered by a local florist and not by trackable courier or post. Since we have a network of international florists, all local florists personally hand-arrange and deliver the flowers in order to guarantee freshness of flowers upon delivery.
Can we communicate directly with the local florist executing the order?

Since we have a network of worldwide florists, we are unable to provide contacts of the local florist who is executing your order. Should you have any queries regarding your order, please contact us by email and we will investigate the query with our partners in the delivery country.
How can I contact your customer service department?

We can be easily reached by email on info@mondialflowers.com or by filling in the contact form on the Contact Us page. You can also find our Facebook page and contact us on Messenger. We do not have telephone contact, but we are highly responsive by email during our customer service hours.
What are your customer service hours?

Our customer service department is open from 08:00 to 17:00 Monday - Friday and 08:00 to 12:00 on Saturdays. We are closed on Sundays, Christmas Day and New Year’s Day. You can contact us by email at any time you wish and one of our staff members will reply to your query during office hours.
I need to cancel my order. How do I do this?

Cancellation requests when the delivery is no longer needed by the customer are accepted by Mondial Flowers by latest 1 working day before the delivery date during office hours. Cancellation requests are to be sent by email with a clear indication of the order reference and the reason for cancelling. If the request for cancellation is received less than 24 hours before the start of the partner’s working day in the delivery country, we are not able to guarantee the cancellation. For same day orders, we cannot guarantee cancellation of your order, but we will accept requests for cancellation within 30 minutes from order placement. Any cancellation requests received outside the stipulated time-frames above will still be processed and requested to our international partners, but we cannot guarantee any refunds if the order is already prepared by the florist.
How can I change the delivery details or the card message?

If you need to make any changes to your order, such as amendment of the delivery address, phone number or the card message, please contact us by email with your order reference and the changes you wish to make to your order by 1 working day before the delivery date or within 30 minutes from your order placement if the order is for same day delivery. We cannot guarantee that amendments can be made to your order if we receive your requests outside the stipulated time-frames above.
I need flowers to be delivered at a specific time. How can I ensure this happens?

Unfortunately, our florists cannot guarantee any specific delivery times. They can guarantee that the flowers will be delivered on the delivery date requested in the order. Any requests for the florist to deliver at a specific time can be made with us, and we will forward the request to our partners in the delivery country. However, this cannot always be guaranteed as it depends on the workload of the florist. No requests for a specific delivery time will be accepted for Christmas, Mother’s Day and Valentine’s Day orders.
What happens if the recipient refuses the flowers delivered?

As soon as the local florist will inform us that the recipient refused the flowers, we will immediately inform the sender about this matter. However, since the local florist executed the order as requested, we will be unable to issue a refund of the order.
What happens if there is no one at home when the delivery is attempted?

The florist will try and call the recipient to arrange delivery. If the delivery is attempted to the recipient’s address and the recipient is not contactable by phone, the florist will leave a calling card at the delivery address. Refunds cannot be issued if the florist has attempted delivery.
My order was not delivered. What happens now?

If you have checked with the recipient and can confirm that the delivery was not attempted and no contact was made with the recipient by the florist, please send us an email and we will investigate your non-delivery complaint with our partners in the delivery country. If the order was not delivered, we will offer the customer two options; either deliver the flowers as soon as possible, or a refund of the order.
How long does it take for a refund to be processed?

Upon receiving a confirmation from Mondial Flowers that your order has been cancelled and will be refunded, please always allow 3-5 working days for the refund to be processed back to your account, as per bank procedures.
My order has been cancelled due to no coverage. What does this mean?

This means that after we processed the order, it was found out that we do not have a florist who can deliver to the address stated on the order. As soon as our international partners inform us that there is no coverage in the area, we immediately inform the customer and issue a refund. Unfortunately, there is no way for us to know prior to the order being processed when the order needs to be cancelled due to no coverage. Since our network is international and orders are executed by local florists, we do not have a postcode checker on our website.

Send Flowers to Japan - Flower Delivery Service Japan

International Flower Delivery in Japan with Mondial Flowers

For centuries, Japanese people place a significant cultural importance on the symbolism of flowers. From the internationally-recognised cherry blossom season, to the artful designs of Ikebana, flowers are more than just decorations; they express sentiments like no words can.

Gifting flowers during important celebrations in the year signifies a sense of respect between individuals. Incorporating the beauty of seasonal blooms within your gift requires a certain amount of thought. This is, after all, what the gesture of sending flowers is all about! Give a gift that counts - send flowers to Japan with our international service!

Send Flowers to Japan

Whether it's an azalea plant or a bouquet of dozen red roses that you would like to send to a loved one, our florists ensure that your gift is delivered to your loved ones on time. Wherever it is you're sending flowers from, the arrangement that reaches your recipient will be designed using long-lasting blooms. Sending a gift with Mondial Flowers is just like having visited a local Japan flower shop delivery service in person!

Fast Flower Delivery in Japan

Browse our website, choose your desired flowers, and proceed with ordering online. It's really simple to order online flower delivery in Japan and worldwide. All you have to do is proceed to checkout and submit payment through our secure platform.

Furthermore, if you're looking for a quick flower delivery service in Japan, Mondial Flowers can guarantee a next day service! Order online today, and your flowers will be delivered tomorrow.

The deadline for next day delivery is 17:00 CET. Any order received later than that will have to be delivered in 2 days' time, due to the time difference between Mondial Flowers and our Japanese network.

It is important to note that a local Japanese phone number is required for all orders. We will be unable to process your order if we are not provided with the recipient's local number on the checkout form. In order to avoid any delivery delays, please ensure you submit a valid Japanese number on your order.

Online Japan Flower Shop

We provide an online florist service; arranging delivery for all kinds of occasions and celebrations. Bouquets and arrangements are designed by expert floral designers. We are a reputable online Japan florist for all occasions, but we truly rely on our network of local floral designers to guarantee a renowned service to all our customers. When you're looking for a reliable Japan florist shop online, Mondial Flowers connects you with the best local floral designers.

Beautiful Flower Bouquets in Japan

There are various bouquets you can choose from, which could make your final decision all that more difficult! If you don't have anything specific in mind, we highly recommend you choose one of our Florist Choice arrangements. From our most basic Florist Choice bouquet, with mixed flowers and colours, to our range of florist choice bouquets by a colour scheme or by occasion - leave the final decision to the expert hands of our florists.

Have you chosen your flowers already? Go ahead and send a flower bouquet to Japan in just a few clicks!

Plant Delivery in Japan

If a plant arrangement is more in line with what you had in mind, we are pleased to inform that we have a huge collection of green and flowering plants at your convenience!

From our sturdy Yucca to our delicate Orchid Plant, and everything in between, delight your green-thumbed loved ones with an individual plant gift or an arrangement of plants.

Send Birthday Flowers to Japan

There's nothing quite like a colourful floral bouquet to celebrate a joyous occasion, such as a birthday. Any blooms are guaranteed to make your loved ones smile, so we suggest you go for something that suits the recipient's personality! For instance, an outgoing person who's having a birthday party on the day would certainly appreciate our Bright Day bouquet, with its vibrant yellow, orange and pink flowers. Alternatively, give our Joy of Daisies a go; a bouquet full of gorgeous, colourful gerberas. For someone more sophisticated, you can opt for our Stargazer Bouquet, or our elegant Sweetness bouquet of white and pink flowers.

Rest assured that whichever birthday bouquet you choose from our selection, the florist will deliver a stunning creation just for you!

Sympathy Flowers to Japan

Chrysanthemums are popular flowers but mainly used for funerals or in Ikebana flower arrangements, not as gift flowers. So if you need funeral flower delivery in Japan, you can send an arrangement with chrysanthemums and other assorted white flowers. Simply order flowers online for Japan delivery by the local florist. If you need help with choosing a flower bouquet or arrangement to send, do not hesitate to send us an email prior to placing an order. We deliver funeral flowers in Tokyo and anywhere else we have coverage in across Japan.

Valentine's Day Roses Japan

Gorgeous red roses and mixed bouquets of romantic flowers, all hand-arranged by local florists and delivered to your loved ones right on time and with freshness guaranteed. This is the quality of service you get at Mondial Flowers, where we ensure fresh Valentine's Day flower delivery in Japan on or before 14th February. Simply order flowers online from our website to guarantee your own rose bouquet delivered by hand this Valentine's Day!

Celebrate Mother's Love in Japan with Mother's Day Flowers

When it comes to Mother's Day flowers in Japan, you can rely on our florist network at Mondial Flowers. We can surprise your mother with a gorgeous bouquet hand-arranged by a local florist. With an online ordering system, you can place your order with just a few clicks. Browse our range of bouquets available for Mother's Day, including a stunning mixture of flowers and colours, and proceed with sending flowers to your mother hassle-free.

Can I Send Flowers to Japan?

Mondial Flowers is pleased to offer you various flower products and flower delivery services to anywhere in Japan or worldwide. Our Japan flower delivery service is renowned for its fresh arrangements and personal service, including prompt hand delivery to all local recipients! You do not need to be located in the country to send flowers to Japan, and we have a delivery coverage to many towns, cities and areas, including Tokyo, Osaka and Yokohama, amongst many others.

Can I order flowers online to Japan?

Yes - indeed the best way to get your heartfelt message across the globe is by ordering flowers online. Since Mondial Flowers is an international flower delivery service, we recommend you browse our website and then place an order through our secure platform at your convenience.

What is the best way to send flowers to Japan?

If you are looking for the best way to celebrate special occasions, then sending flowers to Japan is a great idea. Mondial Flowers offers you a reliable way to send flowers to Japan hassle-free. So, simply visit our website and place an order online for the best flower delivery service!

Can I Send Flowers to Japan from Australia?

When you need to send flowers from Australia to Japan, Mondial Flowers is your one-stop shop to browse and buy online. Capture the essence of the occasion with flower delivery in Japan by a local florist. You can order flowers online conveniently from the comfort of your home in Australia.

Can I Send Flowers to Japan from USA?

When you're living miles away, sending flowers to Japan from the USA can seem like a daunting experience. But it's so easy to visit Mondial Flowers and place your order online that you can be anywhere in the world and be able to send flowers to Japan! Please note that florists are not allowed to deliver to any military bases.

How Can I Send Flowers to Japan from UK?

Looking to send flowers from UK to Japan? Look no further than Mondial Flowers to express your heartfelt emotions with flowers. If you need flower delivery in Japan to take place by a reputable florist, then you are at the right place. Order online from the UK and have flowers delivered directly by a local florist in Japan!

Can I Send Flowers to Japan from Philippines?

Need to express your condolences or send your birthday wishes to someone special? Whatever your reason for sending flowers to Japan from the Philippines, make sure you order through our website at Mondial Flowers to find the ideal floral gift for you and your loved ones.

Can I Send Flowers to Japan from Canada?

International flower delivery can take place from anywhere in the world. If you are situated in Canada but have loved ones in Japan, you can easily send them flowers through a worldwide florist network. Order online to send flowers from Canada to Japan!

Can you deliver flowers to a hospital in Japan?

No, unfortunately, most hospitals in Japan do not accept any fresh flowers or plants to be delivered. There is a high chance that if you order flowers to be sent to a hospital in Japan, your order will be cancelled and refunded.

Can you deliver without the recipient's phone number?

No, Japanese florists in our network can only accept orders if they are provided with the recipient's local Japanese phone number. Please note that we cannot process your order if you do not provide us with a local Japanese number in the checkout form. The country code for a Japanese number is +81.