Flowers Delivered By Hand Anywhere Worldwide!

Frequently Asked Questions (FAQs) - Mondial Flowers

Get answers to any questions you may have about our service. If you cannot find the question and answer you’re looking for below, please feel free to contact us and we will answer your query as soon as possible.

  • What are the differences between the Regular, Preferred, and Deluxe options?

    The Regular size is closest to the image on our website. More flowers, fillers and/or foliage will be delivered by the florist if the Preferred or Deluxe sizes are ordered. Florists will always deliver to the value that has been ordered.
  • Why is the recipient’s local phone number required when placing an order?

    The recipient’s local phone number is required as our florists may sometimes call the recipient in advance before the delivery takes place. This will ensure that the flowers will be delivered to the intended recipient securely. Your order may be delayed if you do not provide the recipient’s contact number in the order form.
  • Can I place an order by phone?

    Our staff at Mondial Flowers are only able to accept online orders done through our website. You will need to fill in all the order and delivery details on the order form when you proceed to checkout, and you will be able to pay for your order securely using your credit/debit card or PayPal.
  • Can flowers be delivered to a PO Box?

    Our florists cannot deliver to PO Boxes. We will need a complete physical address where the florist can hand-deliver the flowers.
  • How can I place an order from your website?

    Start by choosing the delivery country and the currency you wish to pay in. Browse our website and find the product you wish to send to your loved one. Choose the size, the delivery date and any optional add-ons, then proceed to checkout. Fill in the order form (make sure you fill in all fields marked as required), choose the payment method and proceed to the payment page. After payment is successful, you will be redirected to an order complete page on our website and you will receive an email with a copy of the order receipt.
  • How can I include funeral details in the order form?

    Please provide all the necessary funeral details in the Instructions box on the order form. If the order is going to a funeral home, crematorium or church, please write the name of the deceased in the recipient name and surname fields. The funeral date and time should be provided in the Instructions box.
  • How can I pay for the flowers?

    In order to complete your order after you have filled in all the order details in the order form, you will need to choose one of the payment methods available and then you will be redirected to a secure payment page where you will fill in your payment details to complete your purchase. The payment methods available to choose from are Visa, Mastercard, American Express or PayPal. We do not accept any other forms of payment.
  • Is the vase included with the flowers?

    Unless stated otherwise in the product description, the vase is not included with the flowers. If a vase is required, this must be ordered separately as an add-on. The vase, along with any other optional add-ons, can be selected from the product page.
  • Can I add a vase to my order after I have already paid for the flowers?

    We cannot guarantee that we will be able to add a vase to your order if the order is already processed. If the order is for same day or next day delivery, we do not accept any requests to add any add-ons to the order as there will not be enough time for the florist to add the add-on to the order. If you wish to request a vase or any other add-on to be added, please send us an email and we will send you a payment link. Payments must be received at least 2 working days before the delivery date.
  • What happens if I don’t receive an order receipt by email?

    Please check your spam/junk folder. If you still cannot find the order receipt, then it could be that there was a spelling error when inputting your email address, or your email server has blocked incoming emails from info@mondialflowers.com. If this is the case, please contact us by email and we will be happy to confirm your order and forward you a copy of the order receipt.
  • How can I track my order?

    We are unable to offer a tracking service, since all our orders are hand-delivered by a local florist and not by trackable courier or post. Since we have a network of international florists, all local florists personally hand-arrange and deliver the flowers in order to guarantee freshness of flowers upon delivery.
  • Can we communicate directly with the local florist executing the order?

    Since we have a network of worldwide florists, we are unable to provide contacts of the local florist who is executing your order. Should you have any queries regarding your order, please contact us by email and we will investigate the query with our partners in the delivery country.
  • How can I contact your customer service department?

    We can be easily reached by email on info@mondialflowers.com or by filling in the contact form on the Contact Us page. You can also find our Facebook page and contact us on Messenger. We do not have telephone contact, but we are highly responsive by email during our customer service hours.
  • What are your customer service hours?

    Our customer service department is open from 08:00 to 17:00 Monday - Friday and 08:00 to 12:00 on Saturdays. We are closed on Sundays, Christmas Day and New Year’s Day. You can contact us by email at any time you wish and one of our staff members will reply to your query during office hours.
  • I need to cancel my order. How do I do this?

    Cancellation requests when the delivery is no longer needed by the customer are accepted by Mondial Flowers by latest 1 working day before the delivery date during office hours. Cancellation requests are to be sent by email with a clear indication of the order reference and the reason for cancelling. If the request for cancellation is received less than 24 hours before the start of the partner’s working day in the delivery country, we are not able to guarantee the cancellation. For same day orders, we cannot guarantee cancellation of your order, but we will accept requests for cancellation within 30 minutes from order placement. Any cancellation requests received outside the stipulated time-frames above will still be processed and requested to our international partners, but we cannot guarantee any refunds if the order is already prepared by the florist.
  • How can I change the delivery details or the card message?

    If you need to make any changes to your order, such as amendment of the delivery address, phone number or the card message, please contact us by email with your order reference and the changes you wish to make to your order by 1 working day before the delivery date or within 30 minutes from your order placement if the order is for same day delivery. We cannot guarantee that amendments can be made to your order if we receive your requests outside the stipulated time-frames above.
  • I need flowers to be delivered at a specific time. How can I ensure this happens?

    Unfortunately, our florists cannot guarantee any specific delivery times. They can guarantee that the flowers will be delivered on the delivery date requested in the order. Any requests for the florist to deliver at a specific time can be made with us, and we will forward the request to our partners in the delivery country. However, this cannot always be guaranteed as it depends on the workload of the florist. No requests for a specific delivery time will be accepted for Christmas, Mother’s Day and Valentine’s Day orders.
  • What happens if the recipient refuses the flowers delivered?

    As soon as the local florist will inform us that the recipient refused the flowers, we will immediately inform the sender about this matter. However, since the local florist executed the order as requested, we will be unable to issue a refund of the order.
  • What happens if there is no one at home when the delivery is attempted?

    The florist will try and call the recipient to arrange delivery. If the delivery is attempted to the recipient’s address and the recipient is not contactable by phone, the florist will leave a calling card at the delivery address. Refunds cannot be issued if the florist has attempted delivery.
  • My order was not delivered. What happens now?

    If you have checked with the recipient and can confirm that the delivery was not attempted and no contact was made with the recipient by the florist, please send us an email and we will investigate your non-delivery complaint with our partners in the delivery country. If the order was not delivered, we will offer the customer two options; either deliver the flowers as soon as possible, or a refund of the order.
  • How long does it take for a refund to be processed?

    Upon receiving a confirmation from Mondial Flowers that your order has been cancelled and will be refunded, please always allow 3-5 working days for the refund to be processed back to your account, as per bank procedures.
  • My order has been cancelled due to no coverage. What does this mean?

    This means that after we processed the order, it was found out that we do not have a florist who can deliver to the address stated on the order. As soon as our international partners inform us that there is no coverage in the area, we immediately inform the customer and issue a refund. Unfortunately, there is no way for us to know prior to the order being processed when the order needs to be cancelled due to no coverage. Since our network is international and orders are executed by local florists, we do not have a postcode checker on our website.

Flower Delivery in Switzerland - Flower Shops in Switzerland

Send Flowers Online to Switzerland

Would you like to send flowers to Switzerland, using skilled online florists? Then you’ve come to the right flower shop! Mondial Flowers can help you send the freshest flowers to your loved ones, whenever you want, six days a week Monday to Saturday. You can choose fresh flowers from our wide array of flowers and we guarantee that all flowers are found at reasonable prices! One can also choose to make the bouquet or arrangement even more special by adding additional items such as chocolates, wine, balloons and teddy bears.

Order and Deliver Flowers to Switzerland

When it comes to placing an order online via Mondial Flowers, it is necessary that all the data is given. This is because otherwise, our florists won’t guarantee your order at the given date, whatever the occasion. Thus, it is vital that the recipient's phone number is given on all orders as well as the correct recipient’s address. Have the best flower delivery in Switzerland, an experience boasted by our excellent customer care team, who is always there for you every step of the way!

Local Florists & Flower Shops in Switzerland

Have flowers hand-delivered by a skilled local florist in Switzerland and our florists guarantee that a fresh delivery service is done. That’s why we don’t use any courier services because we want to be assured that high-quality flowers are delivered to our clients. Our florists will also guarantee a timely delivery service when deliveries at the doorstep of your loved one or in any address given are done.

Our network of professional florists and flower shops will provide our customers with superior flowers when it comes to hand-arranging flowers. Vast selection of flowers types is provided by our florists. Such flower types they offer includes Alstroemeria, Carnations, Chrysanthemums, Lilies, Roses, Gerberas. Our florists can guarantee that flowers are always fresh especially when they are hand-arranged and delivered by hand. Also, they assure that flowers will last for a week due to their freshness.

Switzerland Flower Delivery Service

Our local florists in Switzerland can offer same day flower delivery service where necessary. So, with Mondial Flowers, you’re never late! By placing an order before 13:00 from Mondays to Fridays and on 10:00 on Saturdays, our florists will assure you that flowers can be hand-delivered in the same day at the given address of your dearest one. For next day flower delivery, the order should be placed at least one day prior to the delivery date. Looking for flower delivery in Zurich for a birthday? Or perhaps you need flower delivery in Geneva for an anniversary. Whatever you need, we are here for you and we deliver to many locations nationwide.

Sending Flowers Online to Switzerland

Our florists can also hand-deliver fresh flowers for any happy and sorrow occasion that you have! For such events, it is very important that the order is placed at least between two and three days before the due delivery date, so our florists would be able to process and deliver the order on time. Our Switzerland florists are highly skilled and trained at sending flowers for any special occasion.

Sending Sympathy & Funeral Flowers to Switzerland

For such a difficult period of life, one can send fresh flowers to express his condolences to his loved one. In order to do so, when placing a funeral or sympathy order via our website, one should include the family’s phone number. Also, the name of the church where the occasion would be held and also the ceremony hour. This is to ensure that flowers will be hand-delivered on time for the occasion. For such a sorrow event, a wide range of flowers is found online. These include bouquets, funeral sprays and wreaths.

Mother’s Day Flowers Switzerland

Since Mother’s Day is always on the second Sunday of May, you can always send her a stunning bouquet that she will love! Therefore, celebrate Mother’s Day by sending a fresh floral bouquet to your mother in order to show how much she means to you. Make sure you brighten up her day with stunning flowers purchased from Mondial Flowers!

Valentine’s Day Flower Delivery in Switzerland

Spoil your loved one with a bouquet of fresh roses hand-delivered by our skilled florist at the doorstep of your special someone. We provide only fresh flowers, which these will for sure represent how much your loved one mean to you!

Plant Delivery Switzerland

Send plants to Switzerland with Mondial Flowers. If fresh flowers aren't for you, choose a plant arrangement or gorgeous potted plant from our selection. Delivery of plants will be the same as that of fresh flowers, meaning a delivery by a local florist.

How can I send flowers to Switzerland?

Send flowers to Switzerland from overseas. Be it Canada, Australia, USA or UK, you can send flowers online to your dearest ones. Reach them with a bouquet of flowers that is delivered straight from the local florist nearest to the recipient's address. There is no shipping involved, so you can rest assured that long-lasting freshness is guaranteed. If you want to know how to send flowers to Switzerland, then browse Mondial Flowers and place your order online from here. Fill in the delivery details and pay online securely with your credit/debit card or PayPal!

Can I Send Flowers to Switzerland from UK?

Any time you need to send flowers to Switzerland, but you are situated in the UK, you can easily order flowers online from our website. Mondial Flowers allows you to make payments from anywhere in the world, so you can easily order and send flowers to Switzerland from the UK and pay online using your credit/debit card or PayPal.

Can I Send Flowers to Switzerland from USA?

With Mondial Flowers, sending flowers internationally is really easy. All you have to do is visit and browse our website from the comfort of your home. The order can be placed with just a few clicks at your fingertips. So what are you waiting for? If you need to send flowers to Switzerland from the USA, then you are at the right place!

Can I Send Flowers to Switzerland from Australia?

If you are situated in the southern hemisphere but need to send flowers to Switzerland, then you have come to the right place! No matter where you are in the world, it could be a different continent, you are able to send flowers to your loved ones in the delivery country where we have service. If you need to send flowers to Switzerland from Australia, order online through Mondial Flowers.

Keep in mind that you might miss the same day delivery deadline, depending on your time zone. The deadline for same day flower delivery in Switzerland is 13:00 CET.

Can you deliver flowers in Switzerland?

Yes, we can deliver flowers to Switzerland through our network of florists. We will get the nearest local florist to your loved one's address to deliver the flowers on your behalf. This ensures a fast delivery and top quality gift. Simply order flowers online and we will deliver flowers in Switzerland!

What are the most popular flowers in Switzerland?

The most popular flower in Switzerland is the Edelweiss, which also happens to be the country's national flower. In bouquets and arrangements, the most popular flowers are roses, lilies, carnations and gerberas. Other popular flowers but with limited seasonal availability are the sunflower (summer) and the tulip (spring).