Flowers Delivered By Hand Anywhere Worldwide!

Frequently Asked Questions (FAQs) - Mondial Flowers

Get answers to any questions you may have about our service. If you cannot find the question and answer you’re looking for below, please feel free to contact us and we will answer your query as soon as possible.

  • What are the differences between the Regular, Preferred, and Deluxe options?

    The Regular size is closest to the image on our website. More flowers, fillers and/or foliage will be delivered by the florist if the Preferred or Deluxe sizes are ordered. Florists will always deliver to the value that has been ordered.
  • Why is the recipient’s local phone number required when placing an order?

    The recipient’s local phone number is required as our florists may sometimes call the recipient in advance before the delivery takes place. This will ensure that the flowers will be delivered to the intended recipient securely. Your order may be delayed if you do not provide the recipient’s contact number in the order form.
  • Can I place an order by phone?

    Our staff at Mondial Flowers are only able to accept online orders done through our website. You will need to fill in all the order and delivery details on the order form when you proceed to checkout, and you will be able to pay for your order securely using your credit/debit card or PayPal.
  • Can flowers be delivered to a PO Box?

    Our florists cannot deliver to PO Boxes. We will need a complete physical address where the florist can hand-deliver the flowers.
  • How can I place an order from your website?

    Start by choosing the delivery country and the currency you wish to pay in. Browse our website and find the product you wish to send to your loved one. Choose the size, the delivery date and any optional add-ons, then proceed to checkout. Fill in the order form (make sure you fill in all fields marked as required), choose the payment method and proceed to the payment page. After payment is successful, you will be redirected to an order complete page on our website and you will receive an email with a copy of the order receipt.
  • How can I include funeral details in the order form?

    Please provide all the necessary funeral details in the Instructions box on the order form. If the order is going to a funeral home, crematorium or church, please write the name of the deceased in the recipient name and surname fields. The funeral date and time should be provided in the Instructions box.
  • How can I pay for the flowers?

    In order to complete your order after you have filled in all the order details in the order form, you will need to choose one of the payment methods available and then you will be redirected to a secure payment page where you will fill in your payment details to complete your purchase. The payment methods available to choose from are Visa, Mastercard, American Express or PayPal. We do not accept any other forms of payment.
  • Is the vase included with the flowers?

    Unless stated otherwise in the product description, the vase is not included with the flowers. If a vase is required, this must be ordered separately as an add-on. The vase, along with any other optional add-ons, can be selected from the product page.
  • Can I add a vase to my order after I have already paid for the flowers?

    We cannot guarantee that we will be able to add a vase to your order if the order is already processed. If the order is for same day or next day delivery, we do not accept any requests to add any add-ons to the order as there will not be enough time for the florist to add the add-on to the order. If you wish to request a vase or any other add-on to be added, please send us an email and we will send you a payment link. Payments must be received at least 2 working days before the delivery date.
  • What happens if I don’t receive an order receipt by email?

    Please check your spam/junk folder. If you still cannot find the order receipt, then it could be that there was a spelling error when inputting your email address, or your email server has blocked incoming emails from info@mondialflowers.com. If this is the case, please contact us by email and we will be happy to confirm your order and forward you a copy of the order receipt.
  • How can I track my order?

    We are unable to offer a tracking service, since all our orders are hand-delivered by a local florist and not by trackable courier or post. Since we have a network of international florists, all local florists personally hand-arrange and deliver the flowers in order to guarantee freshness of flowers upon delivery.
  • Can we communicate directly with the local florist executing the order?

    Since we have a network of worldwide florists, we are unable to provide contacts of the local florist who is executing your order. Should you have any queries regarding your order, please contact us by email and we will investigate the query with our partners in the delivery country.
  • How can I contact your customer service department?

    We can be easily reached by email on info@mondialflowers.com or by filling in the contact form on the Contact Us page. You can also find our Facebook page and contact us on Messenger. We do not have telephone contact, but we are highly responsive by email during our customer service hours.
  • What are your customer service hours?

    Our customer service department is open from 08:00 to 17:00 Monday - Friday and 08:00 to 12:00 on Saturdays. We are closed on Sundays, Christmas Day and New Year’s Day. You can contact us by email at any time you wish and one of our staff members will reply to your query during office hours.
  • I need to cancel my order. How do I do this?

    Cancellation requests when the delivery is no longer needed by the customer are accepted by Mondial Flowers by latest 1 working day before the delivery date during office hours. Cancellation requests are to be sent by email with a clear indication of the order reference and the reason for cancelling. If the request for cancellation is received less than 24 hours before the start of the partner’s working day in the delivery country, we are not able to guarantee the cancellation. For same day orders, we cannot guarantee cancellation of your order, but we will accept requests for cancellation within 30 minutes from order placement. Any cancellation requests received outside the stipulated time-frames above will still be processed and requested to our international partners, but we cannot guarantee any refunds if the order is already prepared by the florist.
  • How can I change the delivery details or the card message?

    If you need to make any changes to your order, such as amendment of the delivery address, phone number or the card message, please contact us by email with your order reference and the changes you wish to make to your order by 1 working day before the delivery date or within 30 minutes from your order placement if the order is for same day delivery. We cannot guarantee that amendments can be made to your order if we receive your requests outside the stipulated time-frames above.
  • I need flowers to be delivered at a specific time. How can I ensure this happens?

    Unfortunately, our florists cannot guarantee any specific delivery times. They can guarantee that the flowers will be delivered on the delivery date requested in the order. Any requests for the florist to deliver at a specific time can be made with us, and we will forward the request to our partners in the delivery country. However, this cannot always be guaranteed as it depends on the workload of the florist. No requests for a specific delivery time will be accepted for Christmas, Mother’s Day and Valentine’s Day orders.
  • What happens if the recipient refuses the flowers delivered?

    As soon as the local florist will inform us that the recipient refused the flowers, we will immediately inform the sender about this matter. However, since the local florist executed the order as requested, we will be unable to issue a refund of the order.
  • What happens if there is no one at home when the delivery is attempted?

    The florist will try and call the recipient to arrange delivery. If the delivery is attempted to the recipient’s address and the recipient is not contactable by phone, the florist will leave a calling card at the delivery address. Refunds cannot be issued if the florist has attempted delivery.
  • My order was not delivered. What happens now?

    If you have checked with the recipient and can confirm that the delivery was not attempted and no contact was made with the recipient by the florist, please send us an email and we will investigate your non-delivery complaint with our partners in the delivery country. If the order was not delivered, we will offer the customer two options; either deliver the flowers as soon as possible, or a refund of the order.
  • How long does it take for a refund to be processed?

    Upon receiving a confirmation from Mondial Flowers that your order has been cancelled and will be refunded, please always allow 3-5 working days for the refund to be processed back to your account, as per bank procedures.
  • My order has been cancelled due to no coverage. What does this mean?

    This means that after we processed the order, it was found out that we do not have a florist who can deliver to the address stated on the order. As soon as our international partners inform us that there is no coverage in the area, we immediately inform the customer and issue a refund. Unfortunately, there is no way for us to know prior to the order being processed when the order needs to be cancelled due to no coverage. Since our network is international and orders are executed by local florists, we do not have a postcode checker on our website.

Send Flowers to Colombia - Flower Delivery Colombia

Send Flowers to Colombia

Sending flowers to Colombia is easy, convenient and is such a thoughtful gesture, no matter what the reason is. Whether you're expressing your loving sentiments or you wish to send a grand arrangement for an opening or business event, you will find a collection of flower bouquets and arrangements available on Mondial Flowers for you to choose from! With just a few clicks, you can place your order online securely and hassle-free. The rest of the process is down to us; we will make sure your flowers reach the recipient on the requested delivery date and with the personalised card message that you would have given us in the order form.

Flower Delivery in Colombia

With Mondial Flowers, you can experience the reliability of our Colombia flowers delivery service. Not only do we provide a range of flowers to choose from, but we guarantee top quality and long-lasting freshness for every arrangement delivered through one of the florists in our network. Each florist ensures that floral gifts are crafted using the very best that nature has to offer. After the arrangement is designed and created in their flower shop, the delivery will take place directly to the recipient's doorstep!

Flower Shops in Colombia

So with a remarkable network of florists and flower shops in Colombia, you can be sure that delivery takes place all year round. Florist shops are open from Monday to Saturday and excluding public holidays. Our flower shops in our international network are supplied with fresh flowers that are both imported and locally grown, ensuring the perfect expression of sentiments for your occasion.

Florists in Colombia

With a passion for flowers, our experienced and professional florists in Colombia have what it takes to make every delivery seamless. They will heed the customer's preferences (with substitutions sometimes necessary depending on availability and seasonality) whilst keeping in check with the local traditions and customs. Mondial Flowers highly recommends that you order one of our Florist Choice bouquets to Colombia, as there is no one better other than local florists who know which blooms are best in different circumstances!

Birthday Flower Delivery in Colombia

Flowers are perfect for any occasion, especially when it's a wonderful celebration like someone's birthday! From vibrant bouquets to classic roses, you will find a selection of flowers suitable for birthday flower delivery in Colombia. Simply browse the various options we have available, and choose the item that you think suits your recipient's personality the most.

Send Valentine's Day Flowers to Colombia

Express your love and romance perfectly with a bouquet of roses for Valentine's Day! This 14th February, have our international flower delivery service surprise you with a bouquet of blooms you can send from miles away. Sending Valentine's Day flowers to Colombia is a heartfelt gesture that your sweetheart will appreciate.

Mother's Day Flowers Delivered in Colombia

Few people in life come close to the role models that our mothers are. Or perhaps you have another maternal figure in your life that deserves to be treated with the very best that nature has to offer this Mother's Day. Celebrated on the second Sunday of May, florists stock their shops with an incredible variety of flowers in May, especially for this occasion. So be sure to browse our assorted bouquets on Mondial Flowers, and order Mother's Day flower delivery in Colombia.

Christmas Flowers in Colombia

Celebrate the festive season with the right flowers for your family and friends. Whether you are celebrating Christmas with your dearest ones, or whether you're away from home this Christmas, your loved ones deserve to be treated with Christmas flowers in Colombia this year. Spread the joy of the holiday season with Mondial Flowers!

What is the national flower of Colombia?

The national flower of Colombia is the Cattleya Orchid. Its fragrant flower is a beautiful testament to the elegance found in the natural world. Its symbolism; beauty, passion and love, makes it ideal to be Colombia's national flower.

What is the popular flower festival in Colombia?

The most popular flower festival in Colombia is La Feria de las Flores, or Festival of Flowers, in Medellin. This celebration is a testament to the country's floral richness and diversity. The highlight of the festival is where people carry elaborate flower arrangements on their backs, referred to as Desfile de Silleteros. 

There are other flower festivals across the country, which further shows the cultural significance of flowers in Colombia. Amongst the most popular are the following:

  • Orchid Festival (Festival de la Orquídea) in Cali: This festival celebrates the diversity of orchids, displaying orchids in various settings, such as on orchid-themed floats during parades.
  • Flower and Fruit Festival (Festival de las Flores y la Fruta) in Zipaquirá: This festival is a colourful celebration of all agricultural products in this region, including flowers.
  • Festival of Drunken Flowers (Festival de las Flores Borrachas) in Pasto: If you would like to see wonderful giant sculptures made exclusively of flowers, then this festival is for you!

These festivals and other events throughout Colombia signify the importance that flowers have in the lives of locals.

Can I send flowers to someone in Colombia?

Yes, easily send flowers to Colombia with Mondial Flowers! If you are wondering how to send flowers to someone in Colombia, the answer can be found directly on this website. Simply choose the flowers you would like to send, proceed to checkout and fill in the required details. We'll handle the rest!

How do I order flowers online to Colombia?

We are here to make it easy for you to find out how to send flowers to Colombia. Choose the flowers, delivery date and any optional add-ons to include with the flowers, then move on to the checkout page where you will need to fill in the recipient's details for delivery. Afterwards, ensure a convenient and secure transaction with one of our accepted payment methods. Yes, it really is that easy to order flowers online to Colombia!

Can I send flowers to Colombia from the USA?

Yes, you are most certainly able to send flowers from USA to Colombia through Mondial Flowers. Wherever you are in the world, you can surprise your loved ones with international flower delivery.

Can I order same day flower delivery in Colombia?

Yes, you can order same day flower delivery to Colombia by placing your order before 09:00 local time. Order in time to have flowers delivered on the same day of your order!